Contact us
Winter Holidays
Our offices will be closed from December 24th, 2024 to January 2nd, 2025 inclusive.
Opening hours
Reception Desk
Monday, Tuesday, Thursday and Friday: 8:30 a.m. to 12:00 a.m. and 1:00 p.m. to 4:30 p.m.
Wednesday: 10:00 a.m. to 12:00 p.m. and 1:00 p.m. to 4:30 p.m.
Phone service
Monday, Tuesday, Thursday and Friday: 8:30 a.m. to 12:00 a.m. and 1:00 p.m. to 4:00 p.m.
Wednesday: 10:00 a.m. to 12:00 p.m. and 1:00 p.m. to 4:00 p.m.
Phone: 418 656-3332
Université Laval’s toll free line: 1 877 785-2825, extension 403332
Email
Request information by email
You will receive a reply as soon as possible.
Comment and complaint
Summer opening hours from June 20th to August 9th, 2024
Reception Desk
Monday to Thursday: 8:30 a.m to 12:00 p.m. and 1:00 p.m. to 4:30 p.m.
Friday: 8:30 a.m to 12:30 p.m.
Phone service
Monday to Thursday: 8:30 a.m to 12:00 p.m. and 1:00 p.m. to 4:00 p.m.
Friday: 8:30 a.m to 12:30 p.m.
Phone: 418 656-3332
Université Laval’s toll free line: 1 877 785-2825, extension 403332
Email
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Request information by email[/bouton_bleu]
You will receive a reply as soon as possible.
Comment and complaint
Contact information
Student Awards and Financial Aid Office
Pavillon Alphonse-Desjardins
2325 rue de l’Université, Suite 2546
Université Laval
Québec City, Québec G1V 0A6
Location on campus
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Business suspension maintained
Due to a power failure, our reception desk will be closed for the day of October 31st. Please contact us by e-mail or telephone.[/boite_bleue]
[boite_grise]Our response time will be longer than usual on Tuesday, January 31 from 1:00 p.m. to 4:30 p.m. due to a lack of staff.[/boite_grise]
Friday, October 6th
Our reception desk will be exceptionally closed, but our telephone service will remain open.
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Si vous avez reçu un message vous informant que le versement de votre aide financière est suspendu pour le mois de septembre 2019, c’est que vous n’êtes pas inscrit ou suffisamment inscrit à l’Université Laval à la session d’automne. Afin de recevoir votre versement pour la rentrée scolaire, vous devez régularisez votre inscription avant le 3 septembre 2019.
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Reception Desk
Due to a staffing shortage, we are obliged to temporarily close our reception desk on Fridays. However, you can still reach us by email or phone.
[texte_cache]Our reception desk is closed today and every Friday for the time being due to a staffing shortage. However, you can still reach us by email or phone.[/texte_cache]
Monday, Tuesday and Thursday: 8:30am to 12pm and 1pm to 4:30pm
Wednesday: 10am to 12pm and 1pm to 4:30pm
Friday: Closed
Phone service
[boite_bleue]Due to a staffing shortage, please note that our response delays are longer than usual.[/boite_bleue]
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Phone failure
We are currently experiencing a phone outage problem. Please prefer an email communication or a visit to our offices. This message will be removed when the situation returns to normal.[/boite_bleue]
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Panne informatique
Dû à une panne informatique, nous ne sommes actuellement pas en mesure de prendre les appels téléphoniques. Ce message sera retiré lorsque la situation sera revenue à la normale.
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We can provide services on campus in compliance with the directives of both the Government of Québec and Laval University. We can also deliver these services remotely.
Opening hours
[boite_noire]Due to the current circumstances, our regular office hours have been modified.[/boite_noire]
Despite the current situation, we continue to provide services by phone and email, Monday to Friday, according to the normal schedule.
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Friday, March 22nd to Monday, March 25th inclusive, a service interruption is planned for most
Ministère de l’Éducation and
Ministère de l’Enseignement supérieur systems.
Please do not hesitate to contact us and we will follow up on your request.[/boite_bleue]
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Reception Desk closed until January 28th inclusively
Due to the pandemic situation, our reception desk will be closed until January 28th inclusively. However, note that we offer all our regular services and that you can still reach us by email or phone. Please note we will be reopening our reception desk from January 31st.
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Services limités le lundi 14 mai
Nos services en lien avec les prêts et bourses du gouvernement seront fermés en raison d’une mise à jour du système informatique au ministère de l’Éducation et de l’Enseignement supérieur.
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Closed, Wednesday June 5th
Our reception desk and phone service will be exceptionally closed this Wednesday, June 5th.
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Temporary closure of our offices
Our offices will be closed from 1:00 p.m. to 3:00 p.m. on Tuesday August 27th.
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Labour Day
Our offices will be closed on Monday, September 4th.
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Opening hours during first week
Office hours
- September 2: closed
- September 3 to 6: 8h30 a.m. to 4h30 p.m.
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Reception Desk: September 4th
To coincide with the start of the new academic year, the reception desk will be exceptionally open on Wednesday, September 4th, from 8:30 a.m. to 10:00 a.m., in addition to the usual opening hours.
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Monday, October 9th
Our offices will be closed for Thanksgiving.
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Provincial election
On October 3rd, 2022, our offices will exceptionally close at 4:00 pm due to the provincial election.
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Thursday December 5th, 2024
Exceptional closing of our offices at 4:00 p.m.
Friday December 6th, 2024
Our offices will be closed for the Université Laval holiday.
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Wednesday, December 13th, 2023
Extended closing of our offices for lunch.
Our offices will be exceptionally closed from 1:00 p.m. to 1:30 p.m.
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Friday, December 23rd
Due to the difficult weather conditions, our services will only be offered remotely.
Winter Holidays
Our offices will be closed from December 24th, 2024 to January 2nd, 2025 inclusive.
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Easter holidays
Our offices will be closed on Friday March 29th and Monday April 1st for the Easter holidays.
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Wednesday June 14th, 2023
The office will exceptionally be closed in the morning.
- Opening hours: 1:00 p.m. to 4:30 p.m.
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Saint-Jean-Baptiste Day and Canada Day
June 24th: closed
July 1st: closed
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Reception Desk
Monday, Tuesday, Thursday and Friday: 8:30 a.m. to 12:00 a.m. and 1:00 p.m. to 4:30 p.m.
Wednesday: 10:00 a.m. to 12:00 p.m. and 1:00 p.m. to 4:30 p.m.
Phone service
Monday, Tuesday, Thursday and Friday: 8:30 a.m. to 12:00 a.m. and 1:00 p.m. to 4:00 p.m.
Wednesday: 10:00 a.m. to 12:00 p.m. and 1:00 p.m. to 4:00 p.m.
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Holiday hours
December 20, 2019
8:30 a.m. to 11:30 a.m.
1:30 p.m. to 4:30 p.m.
Winter Holidays
Our office will be closed from December 24, 2019, to January 2, 2020.
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Easter Holidays
Our offices will be closed on Friday, April 15th and Monday, April 18th for the Easter holidays.
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Provincial election
On October 3rd, 2022, our offices will exceptionally close at 4:00 pm due to the provincial election.
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Université Laval Holiday
Our offices will be closed December 6th, 2019, for the Université Laval holiday.
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Administration
Francis Brousseau
Directeur
Vanessa Langlois-Girard
Agente de secrétariat
Israël Dumont
Agent de recherche et de planification
IT
Informatique et communications
Daniel Guay
Analyste RI
Amélie Bossé-LeBel
Chargée de communication |
Government Financial Aid Unit
Pascale Desrochers
Conseillère en ressources socio-économiques
Joannie Boudreau
Conseillère en ressources socio-économiques
Hélène Pelletier
Conseillère en ressources socio-économiques
Renée Hudon
Agente de bureau
Sandra Demers
Agente de bureau
Marie-Josée Bélanger
Agente de bureau
Renata Tamez-Ruiz
Agente à l’accueil et à l’information
Anne-Catherine Gaulin
Agente à l’accueil et à l’information
Marie-Claude Ouellet
Agente à l’accueil et à l’information
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Scholarships Unit
Julie Shink
Conseillère en bourses
Marie-Andrée Bégin
Conseillère en bourses
Marie-Christine Dubeau
Conseillère en bourses
France Gratton
Conseillère en bourses
Marilyn Rajotte
Conseillère en bourses
Janie Rondeau
Technicienne en administration
Catherine Couture
Technicienne en administration
Émilie Ouellet
Agente de bureau
Maude-Émilie Habel
Agente de bureau
Tatiana Thierry
Agente à l’accueil et à l’information
Josianne Labrie
Agente à l’accueil et à l’information
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